01Read the storage conditions
For preparations from our laboratory, the need for refrigeration is stated on the label as “store between 2 and 8 °C”. Other preparations must be stored below 25 °C. Do not automatically put them in the fridge. Also check protection from light and the use-by date. If your home is warmer or the instructions are unclear, ask the pharmacy how to store them. [1], [2], [3]
02At home: protect the container
Keep the preparation in the container supplied by the pharmacy, tightly closed and with a readable label. Close it securely after every use. Avoid damp bathrooms, sunny windowsills, radiators and areas near cookers. Keep it out of children’s sight and reach. Do not transfer it to household bottles or jars. [1], [2], [6]
03Refrigeration: only when specified
If the label states “store between 2 and 8 °C”, maintain that range. Place the preparation on an internal shelf, away from the coldest walls, not in the door. Avoid contact with food and liquids. Do not put it in the freezer. Colder does not mean better; refrigeration does not extend the use-by date. [1], [2]
04Before collection and during the journey
To collect a refrigerated preparation, bring an insulated bag with cold packs (eutectic plates): the pharmacy does not normally supply these accessories. Before collection, tell us the time needed to get home and the expected outdoor temperature, especially in summer, so suitable transport can be agreed.
Prepare and use the cold packs according to the manufacturer’s and pharmacy’s instructions. Avoid direct contact between the medicine and cold packs, to prevent freezing. The bag alone does not guarantee 2–8 °C for a set period. If you lack the necessary equipment, tell the pharmacy before collection. Minimise stops, do not leave the medicine in a parked car or in the sun, and refrigerate the chilled preparation immediately on arriving home. [3], [4]
05Respect the date on the label
For our laboratory’s preparations, refer to the use-by date stated on the label. Do not use the preparation after this date. Always follow the storage conditions; if you doubt the medicine’s integrity, ask the pharmacy to check it. [1], [6]
06“Looks fine” does not mean “still active”
The microbiological quality concerns control of bacteria, yeasts and moulds; it does not mean sterility. The physicochemical stability concerns preservation of active ingredients and the preparation’s characteristics. These are different aspects: even without visible changes, activity may have decreased. Normal appearance and no unpleasant smell do not guarantee effectiveness or safety. Always follow the stated use-by date and conditions. [5], [6], [8]
07Excessive heat, a faulty fridge or a changed appearance?
Ask the pharmacy to check the preparation before using it again. Have its name and number, exposure duration, temperature if known and any observed changes ready. Cooling it again does not prove it is usable again. If a dose is due soon and you cannot contact the pharmacy, ask your doctor immediately how to proceed; do not decide on your own to skip or double doses. [2], [7], [8]
Correct storage helps maintain the intended quality, not postpone expiry.
This guide does not replace the preparation’s specific instructions. If they are unclear or seem to conflict, ask the pharmacy for clarification.
Need a check? Use the pharmacy contact details on your label. If a dose is due soon, do not wait for a reply through the website: contact the pharmacy or doctor directly.
