THE WRITTEN GUIDE
Read this even after watching the video
Check that you have the right preparation
Read the medicine name and, where present, the recipient’s name. Also check its form: capsules, oral liquids, lotions and creams are not used in the same way. Read the instructions again with every new supply, even when the medicine name appears to be the same as before.
Concentration and dose are not the same
Concentration describes how much active ingredient the preparation contains. Dose indicates how much to take or apply each time. Milligrams (mg) and millilitres (mL) are not interchangeable: the former measure mass, the latter volume. If you are unsure how much to measure with the device, ask the pharmacy to demonstrate; do not guess conversions. [1]
Where and when to use it
On our pharmacy’s labels, the black band at the top right indicates internal use. Forexternal use, a band in the same position is red. Check the colour and always read the route of administration and instructions for use as well.
Look for the route of administration and instructions: by mouth, on the skin or at another specified site. Identify the amount for each administration, the frequency and any relation to meals. Wording such as “external use” does not mean a product is to be swallowed.
Dosage instructions: how much medicine and for how long

Dosage instructions state how much medicine to take each time, how often and for how long. When the doctor writes these instructions explicitly on the prescription, they are copied onto the preparation’s label.
If they are not on the prescription but appear in other documentation provided by the doctor, find them in that document and follow them. “As directed by your doctor” refers to your doctor’s individual instructions: by itself, it specifies no amount, frequency or duration.
If you cannot find this information or the documents give different instructions, ask your doctor or pharmacist for clarification before use. Do not infer the dosage from the concentration, total number of capsules or use-by date.
Use-by date and treatment duration
The use-by date indicates how long the preparation may be used under the specified conditions. It does not state how many days your treatment should last. A period after opening does not extend the date on the container: ask the pharmacy which limit applies. Do not use a preparation beyond the stated date. [2]
Microbiological shelf life and physicochemical stability
Microbiological shelf life indicates the period during which appropriate microbiological quality is expected to be maintained, considering bacteria, yeasts and moulds and following the conditions for use and storage. It is not a guarantee of sterility or complete protection against contamination. [5]
Physicochemical stability concerns preservation of the amount and integrity of active ingredients and the preparation’s physical properties needed for correct use. It is assessed using studies and scientific data, including international literature, relevant to the specific formula, concentration, packaging and storage conditions. [6][9]
A medicine may still look “fine” even though its active ingredients have degraded, potentially reducing effectiveness. Contamination may also be invisible: a normal appearance, colour and smell do not guarantee activity or safety. [7][8]
The use-by date must account for both aspects and the strictest applicable limit. Always follow it, along with any instructions after opening: do not extend use because the preparation appears unchanged. [9]
When to contact the pharmacy
Ask for clarification immediately if the label is illegible, a necessary instruction is missing, or the prescription, label and explanations seem to differ. Have the container and preparation identifier, if present, to hand.
Remember: Do not infer the dose from concentration alone or from your memory of a previous pack.
This guide explains general technique. The dose, frequency, duration and precautions for your preparation are those agreed with your doctor and pharmacist. If instructions conflict, ask for clarification immediately; do not change them yourself.
Is any information unclear?
Have the container to hand and ask the pharmacy for clarification before use.
Call the pharmacy · 0431 91001